Shipping policy

AURA HOME SHIPPING POLICY

Carriers & Delivery Areas

Auraframes.com ships via Amazon Logistics, DHL, DPD, or other carriers at the sole discretion of Aura to offer standard shipping to locations within the BeNeLux region. Orders fulfilled via Amazon Logistics are shipped from Amazon warehouses and may arrive in Amazon packaging.

Ordered through Amazon? Orders placed through Aura's Amazon store are managed and fulfilled directly by Amazon. Please use your Amazon account to look up your order and shipment tracking status. If you experience any issues, please contact Amazon customer service directly.

Auraframes.com does not support shipments to hotels or temporary accommodations, or to addresses that are not an official part of the BeNeLux region. Products sold on this website are not available for international shipping. We do not ship to freight forwarder addresses or known reseller addresses. Aura reserves the right to cancel and refund any order destined for an unsupported or non-permitted address prior to fulfillment.

Shipping Charges

Shipping charges, if applicable, are determined by the subtotal of your order. Available shipping methods and their associated costs are displayed at checkout at the time your order is placed, and are also included in your order confirmation email. Shipping rates and promotions are subject to change without notice.

About Your Shipment

Weekend and holiday delivery is not guaranteed. Once an order is placed, shipping address information cannot be changed outside of the 30-minute window. 

  • Incomplete or incorrect billing information may result in a processing delay. If your shipping address differs from your billing address, your order may be held briefly for verification.

  • Once your order has been transferred to a transportation carrier, Aura is not responsible for delays caused by the carrier's operating conditions, inclement weather, or other unforeseen circumstances. We encourage you to place your order with adequate time to allow for delivery.

  • It is your responsibility to be available to receive your shipment at the address specified on your order.

Order Confirmation

To confirm your order was successfully placed, please check your inbox for an order confirmation email from Aura Frames. From this email, you can review your order details and check your order status by selecting "View your order." Please also check your spam or junk folders if you do not see this email.

Tracking

Once your order has shipped, you will receive a separate shipping confirmation email containing a link to your tracking number. Please allow up to 72 hours from the time of shipment for tracking information to become active in the carrier's system.

Order Changes & Cancellations

For your security, no changes can be made to an order once it has been placed. If you need to make a correction, you may self-cancel your order within 30 minutes of placing it at auraframes.com/purchases and place a new order.

Aura reserves the right to cancel any order at our discretion, including but not limited to orders flagged for suspected fraud, orders placed to ineligible addresses, or orders that cannot be fulfilled as placed. In such cases, a full refund will be issued to the original payment method.

Having an Issue with Your Shipment?

If you experience any issue with your shipment - including delays, missing packages, or incorrect items - please contact our Customer Care team directly before initiating a dispute with your credit card provider or bank. Our team is available Monday through Friday, 8.00 to 17.00, and is committed to making things right. Initiating a chargeback without first contacting us may limit our ability to resolve the issue on your behalf.

You can reach us by visiting auraframes.com/help-request or by using the “Help” chat button in the lower right corner of our Help Center website.