Refund policy

 

RETURN POLICY

We handle each request regarding your Aura Frame on a case-by-case basis. To help guide the process and make sure you get the help you need, we've outlined a few standard return and refund policies below.

In the event that you receive a damaged frame or an incorrect product, we will happily replace it with a new one. Please visit help.auraframes.com for more information, and feel free to contact us at help@auraframes.com with any questions.

45 DAY MONEY BACK GUARANTEE

If for any reason you'd like to return your Aura Frame, you may do so within 45 days from the date of purchase for a full refund. Please ensure that the items you are returning are in new condition, repackaged in original packaging with all documentation and accessories.

ONE YEAR MANUFACTURING WARRANTY

All Aura Home, Inc. products are protected by a lifetime warranty covering any manufacturing or hardware defects.

This does not cover faults caused by accident, neglect, misuse, or normal wear and tear. If you encounter any issues with the hardware that are not resolved through troubleshooting or resources available at our Help Center, please contact our Customer Service team so we can help.

If we can't resolve the issue, we'll happily guide you through the steps to file a warranty request and send you a new frame as soon as possible. After we receive the faulty item, we will inspect its condition to determine whether we should issue a refund, repair, or replace the frame.